Who we are
Effective Date: [09/01/2024]
ITSM Solutions LLC operates the website itsmfieldtechs.com. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, as well as your rights regarding this information. By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information:
A. Personal Information
- Contact information: Your name, email address, phone number, and other personal details when voluntarily provided through forms on our website or during service inquiries.
- Employment information: If you apply for a job with us, we may collect your resume, employment history, and any other details you submit.
B. Non-Personal Information
- Device and usage data: Information such as IP address, browser type, device type, operating system, and other technical data collected automatically through cookies and similar technologies when you interact with our website.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide and improve our IT service management and ITIL-based solutions.
- To respond to your inquiries or requests for services.
- To communicate with you about our services, including newsletters, updates, or marketing materials, only if you have opted-in to receive them.
- To process job applications submitted through our website.
- To enhance user experience and maintain the security of our website.
3. Sharing of Information
We do not sell, rent, or trade your personal information. However, we may share your data in the following circumstances:
- Service providers: We may share your information with third-party service providers who assist us in providing or improving our services (e.g., hosting providers, IT support).
- Legal compliance: We may disclose your information when required by law, or in response to legal requests, such as a court order or government investigation.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand usage patterns. You can manage or disable cookies through your browser settings. However, disabling cookies may limit your use of certain features on our website.
5. Data Security
We take reasonable measures to protect the personal information we collect against unauthorized access, disclosure, or destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You may ask us to correct any inaccuracies in your personal data.
- Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.
- Opt-out: You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in such communications or by contacting us directly.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to read the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated. We encourage you to review this Privacy Policy periodically to stay informed of our data practices.
This privacy policy governs your use of the ITSM Solutions LLC website and provides transparency on how your data is handled in alignment with our commitment to privacy and security.